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Associate consultant
Job Description
Associate consultant
Job Summary
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Location: Bangalore
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Project role: Associate consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: EMS Platform
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No. of positions: 1
Job description:
Primary Skills:
Should have expertise in administrating of SIEM tool such as Q-RADAR/RSA Security Analytics/ArcSight as L3 is must
Should have worked as SOC Lead/Manager
Technical certification on security technologies / products like CCSA/ CCSE / CISSP /CCIE Security etc.
Should be flexible to work in 24X7 support teams, managing shifts, and L2 Technical teams
Customer Handling and Management
Good communication skill
Good Analytical and process orientation skill
Secondarily Skills:
Should be able to write correlation rules on Splunk/Q-Radar
Should have knowledge on IT Security Compliance, Forensic analysis
Should have managed team of Security Analysts in SOC environment
Expertise in Log Management tools such as SPLUNK, Q-RADAR, RSA Envision
Should have good understanding Network and Security basics including DNS, DHCP, Proxies, AppScan tool & VM tools
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.